UK DELIVERY AND RETURNS DELAYS

Updated: 27.01.2021

DELAYS

Please accept our apologies, due to Brexit carrier disruption deliveries to the UK and returns from the UK are subject to delay.

FREE (DPD) DELIVERY

DPD is experiencing severe issues related to Brexit.

Orders are being dispatched on time and are reaching the UK, however DPD has a significant backlog of orders requiring customs clearance.

This new clearance process is taking much longer than DPD anticipated and is resulting in both delivery and tracking information delays.

We are working hourly with DPD to expedite the delivery of all orders.

The tracking link you have been provided in your shipping confirmation email is correct, and once the issue at DPD is rectified you will be able to view your delivery information.

Please be assured that there are no customs charges to be paid for your order.

STANDARD & EXPRESS (UPS) DELIVERY

The issues UPS experienced related to Brexit customs clearance now appear to be resolved.

Orders originating in Europe were taking longer than expected to clear UK customs.

This issue has now been rectified and UPS expects all orders that have been subject to delay to be delivered by the end of this week.

The tracking link you have been provided in your shipping confirmation email will provide the most up-to-date delivery information on your order.

Please be assured that there are no customs charges to be paid for your order.

RETURNS

Returns from the UK to our European warehouse are taking significantly longer than expected due to delays with carrier customs exportation.

We currently have a backlog of returns that we are urgently working through. We understand that this is a significant cause of frustration. We sincerely apologise for this delay.

The ‘received’ date in your tracking data is the receipt of your return to our UK consolidation facility. It does not indicate receipt back to Michael Kors.

We have received your returned item(s) at our UK consolidation centre and are now returning them to our warehouse in Europe.

The delay you have experienced has been the result of new BREXIT delivery carrier customs declaration requirements.

CUSTOMER SERVICES

We sincerely apologise for the delay customers are experiencing receiving responses from our customer service team.

Due to significant Brexit related volumes and Covid capacity restrictions responses are taking longer than we would like.

If you have already contacted us, please be assured that we have your email and will respond as soon as possible.

Unfortunately, our customer service team do not have access to any additional information other than that provided above at this time.