Returns

You can return merchandise purchased online on michaelkors.co.uk via post. Alternatively, you can return or exchange in any Michael Kors Store (excluding outlet, concessions or travel retail stores) located in the United Kingdom.

All returns or exchanges of orders, whether by post or in store, must be returned within 30 days for the day on which you recieve your delivery.

Option 1: By Post

To return by post, please follow these instructions:

  • 1. Complete the required information on the returns form included with your package.
  • 2. Securely pack your merchandise, making sure to include all pages of the returns form. Please try to use the original shipping box and materials.
  • 3. Affix the pre-addressed and pre-paid return label to your return package.
  • 4. Drop off your return package at any UK Post Office. From here it will go to our UK returns management facility and then on to our European returns centre where your return will be processed and refunded.
  • 5. Your return will be processed within a maximum of 14 days from receipt of package at our return facility. A refund for the item will be made to the original payment method.
  • 6. For items that were bought online and collected in store, please contact Customer Services on europe.customerservice@michaelkors.com to obtain a pre-paid return label.

Option 2: In Store

You can return or exchange items purchased online at michaelkors.co.uk, in any Michael Kors Store (excluding outlet, concessions or travel retail stores) located in the United Kingdom. You will need to present your returns form or your order shipment email at the time of the return or exchange. Note that in-store exchanges are subject to stock availability in that store.



RECEIVING A REFUND

Return by Post

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except as otherwise stated here. You will receive an email confirming the completion of return processing.

For online returns only, if you are returning any item that was in whole or in part paid for using a Gift Card, the amount contributed to the payment via Gift Card will be credited to you via a new E-Gift Card.

In store returns

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. You will receive an email confirming the completion of return processing.

Please note that any orders paid for by PayPal that are returned in store for refund can only be refunded to gift card. If you wish to receive a refund to your PayPal account, you must return your order by post.

The above in-store return policies also apply to orders that were bought online and collected in a store.

Klarna returns

Purchases made by Klarna cannot be returned to store. They can only be returned by post.

Returning a gift

Gifts can be returned by post or in store, as outlined above, when accompanied by a gift receipt or the original returns form. For gifts returned by post, please note that refunds can only be processed against the original account in the same form of payment in which it was received. Therefore we recommend returning gifts to a Michael Kors Lifestyle store, where our associates will be able to assist you in exchanging the item, or providing a credit by Michael Kors gift card.

Our return policy

All returns or exchanges of orders, whether by post or in store, must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries you will have 30 days from the day on which you receive your last delivery for that order.

We will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original Michael Kors returns form. Returned items must not be washed, worn or altered. We do not accept returns of facemasks, swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed, nor of custom-made or personalised items (including items that have been monogrammed or engraved).

You are responsible for properly packaging, labelling and shipping your product to us at Michael Kors cost. Please retain your proof of postage as a safeguard for your shipment. Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return.

In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you have lost your returns form or your pre-paid returns label please contact Customer Services who will be able to email you another.

This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty.

Last Updated: 20.06.2022